At Clothing Store Online, we’re committed to getting your outdoor gear to you efficiently and ensuring every piece meets your adventure needs. If it doesn’t, our hassle-free returns process has you covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve our global adventurers (excluding some Asian and remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

International Note: Customers are responsible for any customs fees, taxes, or import duties. These charges vary by country and are not included in your order total.

Returns & Exchanges

Key Points at a Glance

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Adventure-Ready Condition: Items must be unworn, unwashed, with tags attached
  • Original Packaging: Please return items in their original packaging
  • Free Exchanges: We’ll cover return shipping for size exchanges
  • Fast Refunds: Processed within 3-5 business days after we receive your return

Our Return Process (Step-by-Step)

  1. Initiate Your Return

    Email our Adventure Support Team at [email protected] with:

    • Your order number
    • Item details (name, size, color)
    • Reason for return
    • Whether you want a refund or exchange
    • Shipping address for exchanges
  2. Receive Your Return Authorization

    Within 24-48 hours, we’ll email you:

    • Return Authorization Number (RMA)
    • Prepaid shipping label (for exchanges only)
    • Detailed instructions
  3. Package Your Items

    Securely pack your items with:

    • All original tags attached
    • Included accessories
    • Copy of packing slip (with RMA number written on it)
    • Original packaging when possible
  4. Ship Your Return

    For refunds: Ship to:

    Clothing Store Online Returns
    4812 Snowbird Lane
    Omaha, NE 68114
    USA

    For exchanges: Use the prepaid label we provide.

  5. Receive Your Refund or Exchange

    Once we receive and inspect your items:

    • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
    • Exchanges: Your new item ships within 1-2 business days via your original shipping method

Non-Returnable Items

To ensure safety and hygiene for our outdoor community, we cannot accept returns on:

  • BOOT & SHOE CARE products (if opened)
  • Personalized or custom items
  • Items showing signs of wear or that have been washed

International Returns Note: For our global adventurers, return shipping costs are the customer’s responsibility. Customs fees are non-refundable. Please mark packages as “Returned Goods” to avoid additional charges.

Adventure Support Team

Have questions about shipping or returns? Our team of outdoor enthusiasts is here to help!

Email: [email protected]
Response time: Typically within 24 hours

Last updated: [Insert Date]